The largest shopping mall in Shoes and Fashion online

 FAQ

You can contact our Customer Service sending an e-mail to info@modalia.com

1. How can I buy?

To make a purchase we need you to add each of the items you want in the 'shopping cart'. To make the payment, it is very important that you fill the form with all required data. Follow the instructions on the screen and you will make your purchase without any problems.

2. What happens if there is no stock of the item I want?

If there’s no stock you will not be able to place the order, as modalia.co.uk only publish those articles which have stocks for your service.

3. can I use your shop for gifts to others?

Sure, you just have to specify the delivery address when placing the order. It's that easy.

4. Once I received the order, can I make changes?

Yes, we want to help our customers to buy with the best guarantees.

If the return is due to a defect of the product, you have two years to perform at any time and always following the steps of our website.

If the return is due to any other reason, it will cost 15 Euros. This charge is related to delivery costs.

5. What happens if I'm not at home when my order arrives?

Don’t worry, the carrier makes more than a delivery attempt. If this situation happens again they will contact you by phone in order to arrange an appointment. In any case, if you want to know the status of your order, you can contact our Customer Service (info@modalia.com). We will promptly inform you of your order status.